Please read this policy carefully. By using ANJIVO, you acknowledge that you have read this notice. Where consent is legally required, we will seek it separately as applicable.
1. Information We Collect
When you use ANJIVO, we may collect information you provide, such as your name, email address, phone number, delivery address and account details.
We may also process order details, seller information, customer support messages and technical information needed to operate and secure the website.
2. How We Use Information
We use information to create and manage accounts, process orders, arrange deliveries, provide customer support, manage seller services and improve website functionality.
We may use your contact information for service-related messages. Promotional communications should be sent in accordance with applicable law and your communication preferences.
3. Orders and Marketplace Information
Information necessary to fulfil an order may be shared with the relevant seller, delivery personnel and service providers involved in completing that order.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
4. Payments and Security
Payments may be handled by third-party payment providers. Their processing of payment information is also subject to their applicable terms and privacy policies.
We use appropriate measures intended to protect account and transaction information. However, no internet transmission or storage system can be guaranteed to be completely secure.
5. Cookies and Technical Data
ANJIVO and its service providers may use cookies or similar technologies where needed for website functionality, preferences, security and performance.
You can manage available cookie and browser permissions through your browser settings. Disabling certain technologies may affect some website features.
6. Data Sharing
We do not intend to sell personal information as a standalone product. Information may be shared with relevant sellers, delivery providers, payment providers, hosting providers or other service providers when necessary to operate the platform, comply with law or protect legitimate rights.
Information may also be disclosed when required by applicable law or a lawful request from an authorised authority.
7. Data Retention
Information is retained for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, security, dispute resolution and legal or accounting obligations.
8. Your Choices and Requests
Depending on applicable law, you may request access to, correction of or deletion of certain personal information, or raise a concern about how your information is handled.
Some records may need to be retained where required by law or for legitimate operational and dispute-resolution purposes.
9. Children's Privacy
ANJIVO is not intended to be used by children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so the matter can be reviewed.
10. Policy Updates
We may update this policy as our services, technology or legal obligations change. The updated version will be published on this page with a revised effective date where appropriate.
Privacy questions or requests?
Contact ANJIVO through the official support channel published on our website. We will need to confirm the details of your request before acting on account information.
Contact Support